Hi, my software has little problems, and there is now a failed trade with funds locked up. I opened a support ticket but no one replied within one day.
The software keeps loosing contact to the peers.
However I am the buyer, I have transferred the money and I cannot click the button “Payment started” in the transaction because it is greyd out.
Now a warning messagebox appears when I open the software stating:
Warning, You have locked up funds from a failed trade. Locked up balance 0.01 BTC.
Deposit tx address: xxx
Trade ID: sIbtY
So the money I have transferred. How do I eventually get the bitcoins that I purchased?
What data do I need to post here to so I can get help by the arbitrator?
Ok, thanks very much guys. I get messages from you in the software, but you may not be getting my replies.
I´ll write something tomorrow in the email, today is late
@madraba Do you have latest Bisq version installed? If not please update. Do you have stable internet? After sending a message don’t shut down Bisq too quickly to make sure the message gets sent.
Hi, yes I have Version Bisq-64bit-0.8.0. And I have waited several minutes after sending the messages before I shut down the computer. The software also shows “Message arrival confirmend by receiver”
The arbitrator contacted me in the software and said he reaches out to the seller. I have replied to him, but I think even though the software indicates differently, he does not get my messages. Anyway, the trade that is concerned is still running for another day, and the escrow wallet has the funds, so I guess after the 6 day period, arbitrator has to manually close / confirm the trade and payout the coins accordingly.
When I reopen the support ticket from the screen where my open trades are listed, the arbitrator gets my message again. (In case other users have the problem that they get no reply in a support ticket.)