Hi, my software has little problems, and there is now a failed trade with funds locked up. I opened a support ticket but no one replied within one day.
The software keeps loosing contact to the peers.
However I am the buyer, I have transferred the money and I cannot click the button “Payment started” in the transaction because it is greyd out.
Now a warning messagebox appears when I open the software stating:
Warning, You have locked up funds from a failed trade. Locked up balance 0.01 BTC.
Deposit tx address: xxx
Trade ID: sIbtY
So the money I have transferred. How do I eventually get the bitcoins that I purchased?
What data do I need to post here to so I can get help by the arbitrator?