[Resolved] Trade stuck after receiving money back


#1

I took a trade to buy BTC, sent the money and the seller didn´t appear to have even seen the message sent to him/her by bisq to confirm reception of money. Trade time completed and I opened support ticket. I had to travel and asked arbitrator if possible to wait until I was back. When I came back had no response from arbitrator and had received the money back. I wrote to arbitrator again and I still have no answer from arbitrator a week after coming back. Deposit in locked funds.

Trade ID: vIF0gXeb-1ea87fb1-c8c3-4492-9947-37a116368c46-080

Arbitrator onion address: 3b7cft5k4ae6a236.onion:9999

Maker fee Tx ID: 1e47b9b57b5151c52c3accf12a99d49eaadb233ab9617b761aae20909b2de38a

Taker fee Tx ID: 2d8bed6dff5438fb458679e6e3a0c45465ba729e97245724fb1b28daf01312d1

Deposit Tx ID: 74d1708adfc5f148e991a9d74de81f7a31dd3660da6c81c4a82aecbb6340de88


#2

This is @keo

You can try closing and opening a dispute again with cmd+o, perhaps the message to the arbitrator got lost due to some network issues.


#3

pressing cmd+o doesn´t close the dispute. I don´t know if it is because I have a problem pairing the keyboard and some keys don´t work properly


#4

cmd+o is used to open a dispute, I actually might have been wrong, you might not be able to close the dispute on your own. Maybe only arbitrator can do that.

I guess we will just have to wait for keo to respond.


#5

Ok, thank you Alex


#6

Please, please, please, somebody help me. I still have this trade and ticket stuck at Bisq. Since September 11th!!


#7

As mentioned above, the arbitrator selected for this trade was @keo. He is away for the weekend, and won’t be able to respond before Monday.


#8

ok, I will wait until monday


#9

This is crazy. The trade has been stuck since September 11th? Seems i have the same arbitrator :frowning: So probably Monday for us as well.

Are there any arbitrator fail safes? How can another arbitrator take over if the assigned arbitrator does not respond for an extended period?


#10

No, there really isn’t any other party that can get involved between traders. This is due to a design, but with some off chain trading it might be possible in future when the DAO gets released.

You should send @keo a PM so he sees it when he comes back.
You can also send him an email at stibor@protonmail.com


#11

Ok, thank you


#12

I do not see this dispute in my list of disputes. I can thus not do anything. This seems to be a bug.

Keo


#13

Yes, not sure if there is a way for the trader to reopen a ticket, in case it doesn’t reach the arbitrator.
Maybe @ManfredKarrer knows some trick?


#14

I will tell @ManfredKarrer


#15

Yes you can just click cmd+o again to re-open a ticket if u think the msg did not arrive.


#16

Now it is solved! Thank you so much Keo, Manfred, and everyone else who helped!