Stuck on disabled payment confirmation button - dispute opened - arbitrator not answering

1

Hello @keo - there is a dispute open after a late payment confirmation.
Trade dates from 2019/07/02
The confirm payment button is greyed out since days, the trading period has lapsed.

Payment Id: ideOa-71e37567-3003-48aa-a89a-b8b1c8c06406-081
Arbitrator: s6yrrpezc3zp6biy - probably you.

I seem to receive no answers from you after several attempts. May be a bisq problem?
I restarting the app on a daily manner in order to avoid missing something.

Is there a chance to confirm the payment and unlock the funds to the buyer?

best regards

2

Hello,
Please notice that you can also use PM on this forum (if you would like to stay more private).

3

Thanks for the hint. My PM two days ago was not answered either.

4

Just checking, you’re the taker, right? Can you see that your take offer transaction was published and has confirmation on the Bitcoin blockchain?