Yesterday I opened a support request on a trade as a BTC seller because I could not see the buyers name on the transaction from my bank and I was unsure what to do as this has not happened before.
I posted a description of the problem in the space provided and beneath it says “message arrival confirmed by receiver”, but I have had no response yet and the time is ticking away to complete the trade.
The price of BTC has also risen since yesterday and the buyer may wish to cash out so I do not wish to delay the trade any longer than necessary.
Can anybody advise what to do? Is there any other way to contact support?