Support ticket closed fee, deposit re-imbursed but SEPA payment not refunded

Trading
1

Trade id: 07ynrg-450f14bb-864c-4db4-bb1e-078dffcd8bbd-063

Dispute ticket got closed because of wrong SEPA country but already made payment is not reimbursed.

Anyhow, I am wondering how the ticket can be closed without taking care of the reimbursement of already sent money.

2

@keo, was this yours?

3

There was already a ticket from the seller: Ticket closed but no payout LTC/EUR

(the same trade id was mentioned)

4

No. I don’t see it.

5

Hi @balistof, seller here.
I accepted your payment from the wrong country.
I only opened an dispute to tell you that you should look in future which countries are accepted.
You got your LTC, so everything should be fine.

6

Hi @Xabitsquare, thanks for clearing it up! This was my first transaction hence I was a little confused on the SEPA properties.

So everything clear. Please close this ticket.

Cheers!

8

@balistof Is your ticket still open? Can you PM me (the arbitrator for LTC) a screenshot of all the chat msg you see in your app? Maybe you misses some.

9

The payout was done like in the case when trade completed normally. So you got your LTC as buyer and the security deposit back.