Support ticket is open more as 5 days without solution

Hi .I have a support ticket open for 5 days and i have no solution. We made a deal but the seller had greyed out the button in step “confirm the payment” . Seller is helpful and also opened a ticket but to no avail. Please, what should I do now to get to the btc which I paid for?Thank you for help.

Hi thanks for the post.

You should make sure your mediator is aware of any issues you r the seller are having and they will be able to help.

They can facilitate a manual payout if needed: Manual payout - Bisq Wiki

If for some reason mediator is not replying, you can contact the mediator at Keybase.