Support ticket still opened since 4th May

I took an offer to sell some BTC on 04 May and the trade (rovbtw) was almost instantly cancelled.

This was around the time that the charge-back scam was in operation so I presumed that the buyers account may be black-listed.

I replied to the support ticket but I have not heard anything since.

The trade appears to have been cancelled but the support ticket remains opened.

Is there any way that this can be closed?

The selected arbitrator is s6yrrpezc3zp6biy.onion:9999

s6yrrpezc3zp6biy.onion:9999 = @keo (ping)

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It has been closed now.