Trade stuck in wait for blockchain confirmation


#1

I see deposit transaction ID confirmed in Blockchain but not in bisq status. I’ve opened a support ticket but arbitrator is not responding. What happens if the arbitrator doesn’t response and the maximum period of a dispute days expires?


#2

there’s no timer running once a ticket has been opened. so you simply have to wait until the arbitrator responds


#3

@liquidso
Generally arbitrators answer in 24h/48h max.
(otherwise means that there are issues with the messages propagation).

Is your deposit transaction ID still not in the bisq status ?


#4

Yeah, if it’s been more than 24h, assume that there was a bug and state your arbitrator’s onion address on this forum.


#5

Same thing


#6

@Homard

It appears to be a bug.
Arbitrator did respond and the support case was closed with Summary notes:
The trade fee transactions did not lead to the deposit tx, so no deposit tx has been created.

Is this mean, I’m just out of Maker and tx fee?


#7

@liquidso
apart from the maker and tx fee, is the rest of your wallet/balance ok ?

If you think you should be reimbursed, the procedure is to ask for reimbursement at
https://github.com/bisq-network/support/issues.
Look at the closed issues to see the format to use.


#8

@Homard

Yes, wallet balance looks fine. Thanks for the link, just made a request for the maker fee reimbursement.