Trade stuck on step 2 on my side [solved]

My trade is stuck on step 2 so I can’t confirm and I did get the payment. I asked my trading partner on the “trader chat” to confirm payment and he says he is on step 3. What can I do to progress?

If you can’t “refresh trade state” or that doesn’t fix it you need to open mediation. You’ll both be able to accept the resolution to complete the trade

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There is no “get support” button nor any option to refresh. Only “open trader chat”. How do I initiate a mediation? Thanks

You have to open mediation with ctrl+O. The button to open mediation is hidden until the trading period is exceeded because users were abusing of it, but your issue makes it worth to open mediation ASAP.