Unresponsive arbitrator


Hi there,

I understand that one the arbitrators is ill but is there a way for my ticket to be moved to another arbitrator? It’s been a few days since I opened a ticket.

I sincerely hope he/she gets better soon.



You should have gotten a response by now, if you waited more then 24h.
Perhaps there was an issue in opening a ticket.

Please try reopening a ticket with cmd+o.


Same problem here. I’ve got two tickets open, 72h and 48h old, but no response. I’ve even tried emailing.

I understand that people get ill, and I sincerely hope that they feel better soon, but this demonstrates a weakness in the arbitration process.


Could you both please indicate the onion address of your arbitrator ?
Thanks (and sorry for the delay)


Can you try to re-open the ticket by going to the trade and click cmd+o. Sometimes the msg does not arrive.


Re-opening the ticket with ctrl+o worked for me.



Hi, the arbitrator in both cases is 3b7cft5k4ae6a236.onion:9999


Thanks, I have re-opened both tickets as per your suggestion.
All of the messages I sent up to this point reported “Message arrived at receiver”.
The messages that I have sent since re-opening the ticket state “Message saved in receiver’s mailbox”.


This is actually @keo’s address. You can PM him your trade ID and let him know of the issue.


Thanks, all sorted now.


So did the first messages not arrive? If so can you send me the log file (account/backup -> button to open log)