Withdrawn from wallet, trade does not appear, my BTC locked

dS86 · October 23, 2019, 2:56pm

I made 2 transactions to buy BTC, but instead of Multisig details, I received “Withdrawn from wallet” messages as you see at the figure, My BTC are locked and no sign of the traders at the Portfolio Tab.

Please help me!!

alexej996 · October 23, 2019, 9:59pm

I don’t know what could cause this issue.

You should make an issue on GitHub about it.

dS86 · October 24, 2019, 11:21am

Already did that, thanks

Still the same here on my Bisq =(

alexej996 · October 24, 2019, 11:53am

You should post your transaction ID and see if any arbitrator knows if the trade is locked in his multisig.

dS86 · October 24, 2019, 1:05pm

thanks, how can I do that? I am a newbie here

alexej996 · October 25, 2019, 12:44pm

I can’t give you exact steps since it requires a bit of manual research to figure out which transaction is the one that funded that trade.

In the screen above you have a list to all transactions, click on the ones closest to the time your trade has started and put the transaction ID in a block explorer like bitaps.com. That should allow you to see where bitcoins moved and if they are still there or somewhere else.

There are multiple ways to do this, but they require some basic understanding of how Bisq trades work.