Account not getting signed

I bought BTC from a person that had his account verfied/signed for 115 days. I sent him an Interac e-transfer, and the order completed successfully.

But my account is still showing “Not signed yet” in the Accounts tab.

Why is this happening? I need my account signed! I’m on version 1.2.7.

Hello. That payment method shouldn’t require Account Signing.

It does require signing. Until it is signed, the trading amount is limited to 0.01BTC.

This is a quote from the link you posted:

When Account Signing is Required

Payment accounts are considered to have higher risk if they meet both of the following conditions:

  1. the payment account will be used to buy or sell bitcoin for a major national currency market on Bisq (USD, EUR, CAD, GBP, AUD, BRL)
  2. the payment account has chargeback risk (SEPA, SEPA Instant, Interac e-Transfer, Zelle, Revolut, Chase QuickPay, Popmoney, MoneyBeam, Uphold, and any kind of bank transfer)

Anyone know why it isn’t getting signed? I want to get past the 0.01 BTC limit :confused:

1 Like

You seem to be correct, this issue seems to have no solution as of yet.

Thanks huey. I wonder if it’s been acknowledged by the devs and if they’re working on a fix.

It has been acknowledge, looking by the tag it was assigned.

I was wondering if this issue has been fixed? Can I try buying bitcoin?

There is still an issue with account signing for some users. It looks like some shared data hasn’t been properly distributed, I’m working on it. If you are unlucky to trade with such a user the signing will fail, but most traders that can sign don’t have that issue.

I am trying again today on a different computer/account. I hope this account gets signed, fingers crossed!

What matters is the account that you trade with as they are the signer. If you keep trying you will probably get signed at some point, it’s just frustrating to not get signed when you should have been.

It’s the same person that I bought from before, so is it likely that my account wont be signed again?

It did not get signed. This is really frustrating. I hope this is a priority for Bisq. It really sucks to have the 0.01 BTC limit.

The same person won’t be able to sign, no, so that was expected.

It is a priority. Trying to verify what the actual problem is, and then hopefully it will be possible to fix, but it’s quite tricky in a distributed system. To help, you could send me (either here or email to the part of your log that looks like:

Mar-10 18:17:30.646 [JavaFX Application Thread] INFO  b.c.a.w.AccountAgeWitnessService: AccountSigning: 
tradeId: uAC9Nt-16f8aa67-8eb2-4476-ae83-f4ba42352be0-127
is buyer: true
buyer account age witness info: ARBITRATOR signed by an arbitrator and can sign peer accounts
seller account age witness info: ARBITRATOR signed by an arbitrator and can sign peer accounts
checking for sign trade: false
is myWitness signer: true
peer has signed witness: true
trade amount: 1000000
trade amount is sufficient: true
isSignWitnessTrade: false 

Unfortunately, there is only 1 person with a signed account that’s selling 0.01 BTC in Canada. I sent you a PM with that portion of the log.

Thanks for your help!