I tried to buy 0.10 BTC & thought the system would take the funding fee automatically, by the time I realized that it had to be submitted manually hours had passed & the transaction timed out. When I clicked cancel a pop-up box said the fee would be returned to my account but it never arrived, I lost over £200. Contacted support 6 days ago but no reply & no one has been assigned to my case.
I funded another buy of 0.10 BTC & a message appeared: “Awaiting funding” the time limit for transaction was 4 days. I assumed that as the system had my bank details it would deduct the payment automatically, so I waited for the seller to transfer the BTC.
The transaction timed out & the seller opened a dispute, seems I had to pay from my bank account manually. I raised a ticket but could not see where to enter an explanation I never got a reply before anyway.
Years ago I used Localbitcoins to buy with no complaints, now all the sellers want extensive photo ID, I can find nowhere else to buy Bitcoin without ID. I am trying to learn & support the BISQ system but I am down over £400 with no support. Is there any way to recover my funds?