Hello.
Can i complain at BaFin also in English language?
N26 video verified my identity for the bank account, also via SMS code and still i couldn’t log in.
In chat they told me i need to wait 48 hours.
After that the app again connected me to the identity verification videocall and they told me my verification was cancelled by some manager and i need to verify again. Then the person on the videocall told me she won’t verify me (no detail why) and cancelled the call.
No crypto.
Thanks.