No because they wanted receipts and further proof of it, which I felt was just too much.
After a few days of inactivity they end the chat, so one has to start from the beginning again with a new staff. I initiated a new chat, start the whole process again and they tell me I had to verify my source of funds. Told them I had already done so. They said I had not provided sufficient information. I can’t give them any receipts and don’t want to disclose the online forums I use to trade my domain names. They say they can’t proceed unlocking my account until I give them the info. I eventually lose patience and tell them I want my account deleted instead. They say they cannot delete my account until I have provided them the information they want. I tell them to delete my information under GDPR compliance. They say they are required to keep the information for 5-7yrs or whatever for financial compliance reasons. This is true, but if they need to keep my data they can do so for compliance reasons but still delete my account data and not use it for whatever marketing and big data analysis they do, and to not count towards their number of user accounts in statistics.
It’s not like they start some process of putting me in queue for having my data deleted in 5-7yrs. If I return after 5-7 yrs they’ll probably say the same, that they are required to keep my data for 5-7 yrs for compliance reasons. So it is sort of a loophole for them to keep your data forever.
I persisted and they suddenly just kicked me off and locked my account so that I couldn’t even access my history or anything until I provide the information. So I just gave up and deleted the app. All these lengthy exchanges are done through their clunky in-app chat, by the way. I recommend everyone stays away from registering an account with them or using their services.
PS: Support chat staff can see what you type into a chat BEFORE YOU PRESS SEND. Staff can see live typing and the software makes it appear as if your message doesn’t get sent until you press the Send Message button. Refvolut is not alone in this, but this is common nowadays with many support chats with companies. Just wanted to let people know.