Stuck trade from October 29


#1

I placed a BTC sell offer which was accepted on October 29. Since then the trade has been stuck on “Wait until payment has started”. I’ve opened a dispute but that has been ignored. See screenshot:

The tradeID is FRInm.

During this time period I’ve kept the Bisq application running non-stop, and have made lots of other trades, none of which had this problem. I’ve had several trades which ended up involving an arbitrator and that was always responsive.

What can I do to free up the BTC which I have locked up in this trade?


#2

Please, what is the onion address of the arbitrator for this trade ?

It sometimes happens that messages to the arbitrator are not propagated, due to timeout issues.


#3

3b7cft5k4ae6a236.onion:9999

How can I make sure the messages are propagated?


#4

3b7… is @keo

I may be wrong, but I don’t think there is actually a mechanism to be sure that a message as been well propagated and/or received. It happens from time to time, but it’s however quite rare.


#5

Thanks for the info. What can I do?


#6

From your side, you could try to reopen a dispute for this stucked trade.
Is this still possible ?


#7

I don’t see how. Here is what the trade screen looks like:

I have also contacted @keo via the forum but it’s not clear what he’ll be able to do since presumably he didn’t get any of the arbitration messages via the app.


#8

Try re-opening a ticket with cmd+o, but feel free to restart your PC before that.

There is no risk in closing the app at any point in time when using Bisq.


#9

I closed Bisq, reopened it, and got the following:

and then …

and eventually …

I’ve now tried three times and cannot get it restarted. During the first restart I chose “Delete outdated Tor files and shut down”.

There are no problems with my internet connection and as far as I know Tor is not blocked by my country or internet provider.

Note that while the stuck trade was from October 29, I made lots of other trades during that time. My most recent trade finished a few days ago. Those trades were all conducted using the same internet connection and the app was fine except for that one trade, until this attempt to restart.

Update: Rebooted my system, problem persists. I can’t start the application. Is there any other way to access my wallets there?


#10

If the duplicate error transaction issue persists, take a look at

As for the Tor connection, you can install the Tor browser and try connecting to Tor with that. If it works, the issue isn’t with the connection.


#11

I have the same problem, the trade (trade ID: AHFJF) for buying btc is stuck since november 16. I opened ticket on november 23 and I have had no response from the arbitrator. And it is the same arbitrator.

I also had the same problem of the duplicate transaction, when trying to reopen Bisq after I had a similar problem in september with another trade. And in the end I had to open it from the latest backup.

You can access your BTC from another wallet, like Electrum, if you have the wallet seed.


#12

You can ping him, or contact him directly with PM.


#13

How do I do that?


#14

You can just click on his username above, since he was already mentioned in this topic. Or you could send him an email at stibor@protonmail.com.

Have you tried reopening a dispute with cmd+o?