so i just tried to sell BTC and there was an error, it looks like i may have lost my deposit. when i checked this seems to have happened last year with a much bigger trade. how do i go about trying to get the deposits back?
MnM
April 29, 2022, 9:52am
2
If that offer of yours was never actually taken, then the trade amount + deposit has never been locked into a multisig, just reserved on your own wallet in Bisq; on trade failure, the reserved that of that amount becomes available again and you can spend it… or in the worst case scenario, you could still load the standard BIP39 seed into another wallet and get full access to all utxos in there.
Pazza
April 29, 2022, 9:50pm
4
Just a reminder that reimbursement requests are now only valid if submitted within 3 months #369
opened 09:32PM - 11 Mar 22 UTC
closed 07:42PM - 11 Apr 22 UTC
was:approved
a:proposal
re:protocol
> _This is a Bisq Network proposal. Please familiarize yourself with the [submis… sion and review process](https://bisq.wiki/Proposals)._
References:
- [Wiki article about reimbursements](https://bisq.wiki/Making_a_reimbursement_request )
- [Reimbursement templates](https://github.com/bisq-network/support/issues/new/choose)
- [Examples of fee reimbursement requests](https://github.com/bisq-network/support/issues)
- [Fee Reimbursement Agent](https://bisq.wiki/Fee_Reimbursement_Agent)
Currently users with failed trades that have lost mining fees / trade fees are able to request reimbursement at any time from the Fee Reimbursement Agent currently @leo816.
Not many users request reimbursement due to trades that failed a long time ago, but when they do they are often more difficult to resolve due to change of contributors and / or trade (eg 2 of 3 changing to 2 of 2).
Therefore, I am proposing that reimbursement requests be only considered for reimbursement by the Fee Reimbursement Agent if the user has opened a reimbursement request within 3 months of which ever is the latest; trade completing, trade failing, mediation summary proposed, arbitration summary received.
If a user would like to submit a reimbursement past this date they must do so through submitting a reimbursement request directly from the DAO and include a reason why they have waited >3 months before submitting their reimbursement request. They would also be expected to do all the work required to put forward their case independently rather than have the Fee Reimbursement Agent / Support Team complete the necessary work on their behalf.
This proposal aims to reduce the support burden of users that require support well after their trades have finished.
It also aims to put more responsibility on traders of raising any issues within 3 months.
Should this proposal be accepted, it would apply retrospectively on all new reimbursement cases from the date of acceptance, I would update the relevant info in the wiki / reimbursement templates.