Arbirator says they can't see the dispute that they've been assigned to

Support
1

I opened a dispute nearly 72 hours ago which shows s6yrrpezc3zp6biy.onion:9999 as the selected arbitrator (@Keo). After no response for 48 hours I contacted Keo directly but they say they cannot see the dispute. What should we do?

Offer ID is wdvk4eyw-fde624c5-c753-4643-8a59-8eabc88d2ff6-115

Thanks

2

Perhaps this is the issue: Keo's new arbitration address

3

Here you have @keo’s email. Contact them there. And you don’t need to share personal info like your trade id publicly. Do it directly to the arbitrator.

4

Okay thanks. Keo did respond initially saying that they couldn’t see my dispute. I sent screenshots of the dispute 24 hours ago but no further response yet. How long do we wait for a response before raising the issue somewhere else? And is here the best place to raise such issues? Thanks

5

You can of course discuss your issues here or on the github,
but arbitrators are on the top of the dispute resolution process.
There is no “super-arbitrator” above them.

6

Okay thanks. This dispute is now nearing the end of Day 4 though and the arbitrator hasn’t even seen the dispute yet, and seems pretty slow to respond via email. Is there a point at which we can appeal to the other arbitrators to look into it?

7

afaik, the other arbitrators have no info about the trades which don’t concern them.

8

Edit: Keo has responded on Bisq now. Thanks

Okay, so what is the procedure if the arbitrator doesn’t respond?