Troubleshoot failed trades

1

If one of your trades went to the FAILED TRADES tab, please go there and click the little ‘i’ icon next to the trade Id

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Normally the details of the trade should show links to the following on-chain transactions:

  • Maker fee transaction ID
  • Taker fee transaction ID
  • Deposit transaction ID
  • Payout transaction ID

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If your trade is on the FAILED TRADES tab we can assume that it hasn’t a valid Payout transaction ID.

Valid Deposit transaction ID

If it has a Deposit transaction ID that resembles something like this:
2 outputs. One to a multisig address that starts with a ‘3’ and another to an OP_RETURN

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Then download and update to Bisq v.1.3.2. Then go to the FAILED TRADES tab, select the trade and press ctrl+y to “un-fail” the trade.

Invalid or no Deposit transaction ID

If there’s no Deposit transaction ID or it has a Deposit transaction ID that can’t be found on a block explorer then it means that the trade wasn’t successfully started and that no Security Deposit or Trade Amount has left your wallet. So you should request reimbursement for the trading fees wasted.

2

then what if a failed trade has no deposit transaction ? how to solve the failed trade issue ?

3

If it has no Deposit tx then the trade didn’t start. So you should request reimbursement for the trading fees wasted. There remain some issues that lead to transactions not being broadcast properly and it’s being worked on.